What Makes ONBORD Unique
ONBORD is not just one thing, it is a whole host of functions and integrations, all tied together in one seamless package. ONBORD is neither a data provider nor a software provider: the platform is both of these things and more. It provides a state-of-the-art onboarding service, leveraging the latest technology. ONBORD was founded on the belief that providing a plug-and-play solution isn't just an option, it is a necessity for most clients, who can't afford to get embroiled in expensive and time-consuming implementations.
Userfriendly Interface
The platform makes it easy to capture and display prospect and customer data.
Bank-level KYC
ONBORD identifies the correct authorising person and then processes their identity documents.
Roles Based Permissioning
ONBORD controls who has access to information and logs that access which is core to the GDPR regime.
Big Data Integration
ONBORD has the correct data already built in and it is constantly improving and adding to its data integrations.
Prospecting
Ultimately the goal of any onboarding process should be to turn prospects into customers as efficiently and effectively as possible. ONBORD allows sales to manage their own set of leads on their own dashboard. These can then be upgraded to a prospect which are then filtered before an application is allowed. Once an application is made it seamlessly flows into the inhouse credit decisioning process.
From Lead to Happy New Customer
ONBORD manages the process from lead identification through to customer management
-
Input Leads
Each sales person has their own dashboard to input and manage any leads they find.
-
Upgrade to a Prospect
Once a salesperson believes the lead has a real chance of being converted it is processed to allow credit and management to assess it.
-
Onboard Customer
A prospect who fills out an application is processed in real time - checking ownership and ensuring the correct authorising person is signing off. If the credit is weak it may also recommend a personal guarantee from an owner of the business.
Data Capture
The foundation of the ONBORD platform are its forms. They are extremely user-friendly and work on any device. Forms are branded with your logo and colours. As data is input, it is validated and checked, to minimise the risk of human error. Auto population is used where possible, using ONBORD’s data integrations, to speed-up onboarding and improve data quality.
Verification / KYC
ONBORD believes in bank level KYC and verification. The system identifies who the correct authorising person should be for a particular business and verifies their image against their ID. This is to comply with Anti-Money Laundering and KYC regulation but also to mitigate the credit risk of a fraudulent application or a technical legal defence in the case of non-payment.
Document Verification
ONBORD identifies the correct authorising person or persons and then scans that authorising person's government issued ID to detect whether it is genuine and that it matches their details.
Biometric Check
The authorising person takes a selfie or short video and this is automatically compared to the scanned ID to prevent fraud or identity theft.
Real Time Automated Processing
A number of checks are then run against the individual including electoral role and sanctions database - each the result of each check is flagged to your internal risk department.
ONBORD will flag if an authorising person is on any of the following:
Government Sanctions
Anti-Terrorism Watchlists
Anti-Money Laundering Watchlists
CIA and INTERPOL wanted/watchlists
Disqualified Directors
E-Signing
E-Signing goes hand in hand with verification. It isn't just about moving away from the hassle and uncertainty of wet ink signatures but about knowing who provided that signature and when and where it was provided. The E-Signature can be either typed or provided as a traditional signature mark on screen.
Credit Decisioning
The ONBORD platform uses machine learning to improve its credit recommendations through time. The ONBORD algorithms factor in hard data, such as financials and credit scores, alongside soft data, such as business reviews and pedigree.
Communication
The ONBORD platform generates all the necessary communications around the onboarding process for new customers. These mails are branded as your company and update the customer on their progress through the onboarding process. ONBORD also has an in-built live chat system should a salesperson encounter any issues.
Documentation
ONBORD ensures the correct disclaimers and authorisations are put in place. It also has a personal guarantee module which uses current best practise to achieve the best credit outcomes possible.
The law firm, Sheridans were instrumental to the drafting of the ONBORD privacy policy and in the development of its guarantee and signing modules. All of the disclaimers, consents and processes are constantly monitored and adjusted to reflect the latest regulatory and best practice.
Payment
The ONBORD platform is not a payment platform but it is set up to make securing and executing direct debits with your customers easier. The platform can automatically feed platforms like GoCardLess to effect the payment taking process. The ONBORD philosophy is to automate as much as possible and direct debits are a useful credit risk mitigation tool so the platform promotes DDs.
Anti-Fraud
The platform attempts to triangulate on businesses and people checking that various things like IP data and location makes sense. It also checks against databases to check for known fraudulent companies or people.
Compliance
Processes which involve lots of back and forth with paper applications, which are then arbitrarily scanned and emailed around, are unlikely to be compliant with GDPR requirements. It can be a costly exercise for most corporations to rethink and reengineer their customer onboarding process. Onbord takes all of that effort away with one simple platform solution. All documentation is stored securely in the cloud and only relevant users have access to this information. Any access to it is logged and controlled.
Data Protection
Encrypted database which has been anonymised and data separated from documents
Data Controller
ONBORD is registered with the ICO and has a highly experienced data controller
Consent
There has been a legal review of the ONBORD process & wording
ONBORD
ONBORD changes your GDPR compliance overnight
Data Security
To ensure GDPR compliance all of the data is stored electronically with controls around who can see it and logs of how it is accessed
Database Security
Servers are kept at a secure location
Email Security
Minimal data is sent via email with the core data held internally within the platform
Data Portability
Data can be easily identified, ported and deleted where necessary
Legal Compliance
The platform has constant legal updates to stay current with legislation & best practice
Access
Constant monitoring of IP Addresses
Password Protection
The platform can only be accessed with a password
Breach Notification
Protocols are in place should a data breach ever occur
Policies
ONBORD has strict internal data policies & the data security is core to the business
Storage
All data and meta data is saved automatically
Dashboard
Users are automatically logged out after ten minutes of inactivity
Jurisdiction
No data is stored or transferred outside of the UK/EU
Workflow
Sales, Operations, Management, and Credit are all considered different user categories on the platform. Each of them can see a prospect on the system but in a dashboard configured to their role. These dashboards make it clear when a particular user needs to perform an onboarding task. Users receive an email reminder if a task they need to perform is overdue.
Business Intelligence
ONBORD allows management to have a better picture of their onboarding process and its strengths and weaknesses. The platform provides real-time intelligence on the pipeline of customers and allows better metrics to be put in place to manage sales resources. Most businesses struggle to provide management intelligent business insight from their internal databases. It usually isn't real time and it often takes significant human effort to process.
Direct Access to Real Time Information
The platform already collects the data and makes sure it is correct - there is no need to transfer, upload or clean the data
Flexible Technology to Process & Present Information
The platform is designed to be extremely flexible in how it presents data and can use plug ins and apis to enhance intelligence
Intelligent Front End Design
ONBORD combines technology with business experience to build intelligent pictures rather than leave you to do the work. The platform comes configured for the needs of your industry.
DELIGHT NEW CUSTOMERS
ONBORD Technology
Cloud Access
The ONBORD technology platform can be accessed from any device, anywhere. It can even be used to complete customer applications from a mobile phone.
E-Application
Electronic forms replace paper forms which allows data to be checked as it is entered to ensure it is correct and to minimise back and forth with the customer.
APIs
Data is sourced and sent in real time. ONBORD has been developed to allow a new client to integrate without changing any of their current processes no matter what their ERP or internal database.
Big Data
The ONBORD platform integrates with a multitude of data sources to give a better picture on any prospect or customer. It is these integrations that give ONBORD it's real power.
Encrypted Cloud Storage
To ensure GDPR compliance all of the data is stored electronically with controls around who can see it and logs of how it is accessed.
E-Signing
All legal documents are executed electronically with the relevant signature captured on a screen.
CHANGE EVERYTHING
ONBORD will totally transform how you onboard customers. It's not a tweak - it's a revolution! ONBORD upgrades outmoded customer onboarding processes overnight.
