ONBORD is not just one thing, it is a whole host of functions and integrations, all tied together in one seamless package. ONBORD is neither a data provider nor a software provider: the platform is both of these things and more. It provides a state-of-the-art onboarding service, leveraging the latest technology. ONBORD was founded on the belief that providing a plug-and-play solution isn't just an option, it is a necessity for most businesses, who can't afford to get embroiled in expensive and time-consuming implementations.
The platform makes it easy to capture and display prospect and customer data.
ONBORD identifies the correct authorising person and then processes their identity documents.
ONBORD controls who has access to information and logs that access which is core to the GDPR regime.
ONBORD has the correct data already built in and it is constantly improving and adding to its data integrations.
Ultimately the goal of any onboarding process should be to turn prospects into customers as efficiently and effectively as possible. ONBORD allows relationship managers to set up their own leads on their own dashboard. These can then be upgraded to a prospect. Once an application is made, it seamlessly flows into the compliance and risk decisioning process.
ONBORD manages the process from lead identification through to customer management
Each relationship manager has their own dashboard to input and manage any leads they find.
Once a relationship manager believes the lead has a real chance of being converted, it is processed to allow risk and compliance to assess it.
A prospect who fills out an application is processed in real time - ensuring the correct authorising person is signing off. If the new customer has flags or warnings the system may recommend Enhanced Due Diligence or other remedial actions such as Personal Credit Checks or Guarantees.
The foundation of the ONBORD platform is its forms. They are extremely user-friendly and work on any device. Forms are branded with your logo and colours. As data is input, it is validated and checked, to minimise the risk of human error. Auto population is used where possible, using ONBORD’s data integrations, to speed-up onboarding and improve data quality.
ONBORD believes in bank level KYC and verification. The system identifies who the correct authorising person should be for a particular business and verifies their image against their ID. This is to comply with Anti-Money Laundering and KYC regulation but also to mitigate the risk of a fraudulent application or a technical legal defence in case of payment disputes.
ONBORD identifies the correct authorising person or persons and then scans that authorising person's government issued ID to detect whether it is genuine and that it matches their details.
The authorising person takes a selfie or short video and this is automatically compared to the scanned ID to prevent fraud or identity theft.
A number of checks are then run against the individual including electoral role and sanctions database - each the result of each check is flagged to your internal risk department.
Anti-Money Laundering Watchlists
CIA and INTERPOL wanted/watchlists
E-Signing goes hand in hand with verification. It isn't just about moving away from the hassle and uncertainty of wet ink signatures but about knowing who provided that signature and when and where it was provided. The E-Signature can be either typed or provided as a traditional signature mark on screen.
The ONBORD platform uses machine learning to improve its credit recommendations through time. The ONBORD algorithms factor in hard data, such as financials and credit scores, alongside soft data, such as business reviews and pedigree.
The ONBORD platform generates all the necessary communications around the onboarding process for new customers. These mails are branded as your company and update the customer on their progress through the onboarding process. ONBORD also has an in-built live chat system should a salesperson encounter any issues.
ONBORD ensures the correct disclaimers and authorisations are put in place. It also has a personal guarantee module which uses current best practise to achieve the best credit outcomes possible.
The ONBORD platform is not a payment platform but it is set up to make securing and executing payments from customers easier.
The platform attempts to triangulate on businesses and people checking that various things like IP data and location makes sense. It also checks against databases to check for known fraudulent companies or people.
Processes which involve lots of back and forth with paper applications, which are then arbitrarily scanned and emailed around, are unlikely to be compliant with GDPR requirements. It can be a costly exercise for most corporations to rethink and re-engineer their customer onboarding process. Onbord takes all of that effort away with one simple platform solution. All documentation is stored securely in the cloud and only relevant users have access to this information. Any access to it is logged and controlled.
Relationship Managers, Operations, Management, Compliance and Risk are all considered different user categories on the platform. Each of them can see a prospect on the system but in a dashboard configured to their role. These dashboards make it clear when a particular user needs to perform an onboarding task. Users receive an email reminder if a task they need to perform is overdue.
ONBORD allows management to have a better picture of their onboarding process and its strengths and weaknesses. The platform provides real-time intelligence on the pipeline of customers and allows better metrics to be put in place to manage sales resources. Most businesses struggle to provide management intelligent business insight from their internal databases. It usually isn't real time and it often takes significant human effort to process.
The platform already collects the data and makes sure it is correct - there is no need to transfer, upload or clean the data
The platform is designed to be extremely flexible in how it presents data and can use plug ins and apis to enhance intelligence
ONBORD combines technology with business experience to build intelligent pictures rather than leave you to do the work. The platform comes configured for the needs of your industry.
ONBORD will totally transform how you onboard customers. It's not a tweak - it's a revolution! Upgrades outmoded customer onboarding processes overnight.